If you did not receive your eSIM redemption code email or have lost it, please contact us. We will verify your eligibility and ensure that you receive your complimentary eSIM benefit.
eSIM Promotion FAQs
Frequently Asked Questions
For assistance with eSIM registration, installation, activation, or connectivity issues, please contact Travelgoogoo directly via their Contact Us page or email at support@travelgoogoo.com. Their support team will be able to assist you with any technical issues related to your eSIM.
You may also refer to the Travelgoogoo eSIM Installation Guide and Device Compatibility Guide for setup instructions and troubleshooting information.
The refundable pre-authorisation charge will be refunded immediately upon successful card verification. However, the time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
For more information about Travelgoogoo eSIM products, activation, supported destinations, device compatibility, and billing-related enquiries, please visit the Travelgoogoo website and refer to the FAQs section at the bottom of the page.