Make your claims

Make your travel claim. Paperlessly.

Celebrating the new year, with our new online claims experience, our customers do not need to submit original copies of documents no matter whether an unfortunate event has caused delays of flight or costly medical bills. Our customers can now just simply scan or take a photo of documents and submit the softcopies via our online claim portal. Please refer to the Policy Wording for the terms and conditions of the benefit section(s) you will be filing claim for.

Follow these 3 easy steps to complete your online claim submission.

  1. Fill in your personal details and choose the benefits for which you are making a claim.
  2. Take a photo or a scan of your supporting documents and upload them.
  3. Provide your bank account details under 'Payment Details'.
If you have any difficulties submitting your claims through our online claim portal, please email us at or call us at +65 6327 2210.
Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.
Should you have any enquiry regarding claim for trip cancellations or curtailments due to COVID-19 please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc. We’ve outlined some examples of processes from the local airlines here. If none of options can be found from your airlines or travel agencies, please reach out to us at for further assistance.

If you do not receive an acknowledgement email to your inbox after the claims submission, please check your junk mail / spam folders. If you still cannot find the acknowledgement email, please write in to us at

We are receiving a high number of e-mails and calls for inquiries and claims in relation to COVID-19 and therefore the response time may take longer than usual. We will answer your email on a first-come, first-served basis and as soon as possible. We thank you for your patience and apologise for the inconvenience.

Our customer service and claims office hours are Monday to Friday 9:00-17:30 Singapore time.

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