How we maintain the Best Quality | Allianz Global Assistance


100% commitment to Quality

Here at Allianz Global Assistance, we may have a new brand name but we have many years of experience working with consumers, corporate clients, and their customers. You may be a corporate client across the globe or a customer right around the corner, but this doesn’t change the way we listen or care or help.

Thanks to our continued success with each and every one of you, we are world leader. And we take this position very seriously. We’re here to make sure you have our leading assistance, travel insurance and personal services anytime, anywhere. You might ask how we do this? The answer is quite simple: it’s because of our unrelenting commitment to quality in everything we do.

The building blocks of Quality relations

Our quality is found in our people and our worldwide correspondents, some of whom have worked with us for over 20 years. These kind of long-term partnerships do not happen overnight. They are born of many years of mutual trust, understanding and loyalty – the building blocks of our relations. Our service providers and correspondents respect their contractual agreements with us. And we put each of them to the test. If they cannot fulfill our strict quality criteria and demonstrate the highest standards, then they do not come onboard.

From our Processes to our People

Our quality concerns do not stop there. Of course, management and operational processes and an excellent network of providers are crucial, but so are technology and training. We continually train our people and strive to perfect our technological infrastructures and tools. In addition, our customers complete more than 640,000 satisfaction surveys each year which helps us to improve our performance and ultimately the quality of our services.

Proud to be ISO certified

We have earned our clients’ trust, and that of their customers, and continue to deliver on our promises. And our reward for this is great - ISO certification in 10 countries! ISO certification covers call handling, our selection of service providers and staff training. Co-ordinating our global operations is very complex, so we are doubly proud of this valuable recognition. In our business, we believe there is no better measure of quality than your expressed level of satisfaction, relief, comfort and support that we offer in times of need.