Our History

Allianz Global Assistance is our new brand name.

Behind it is a long history anchored in decades of helping people. It all began in 1950 in Switzerland, when people began travelling more. Back then, a team of forward thinking business pioneers created ELVIA Travel Insurance. That year marked the beginning of our story in helping people. Twenty-four years later in 1974, SACNAS-Mondial Assistance was founded in France; and our helping reached a new level. The creation of SACNAS-Mondial Assistance paralleled the development of the assistance business, which, in addition to travel insurance, included roadside, medical and repatriation assistance. In 1979, AGF became a shareholder of Mondial Assistance.

In the 80’s and 90’s

Elvia and Mondial Assistance remained separate entities. During this 20-year period we accompanied our corporate clients through their own changes. As they grew geographically, so did we, developing first in Europe and then gradually throughout the rest of the world. In 1995, Elvia joined the German Group, Allianz.

In 2000 Elvia Travel Insurance and SACNAS-Mondial Assistance successfully merged to create the Mondial Assistance Group. With nearly 80 years of combined experience and know-how, we became the leading world player in assistance, travel insurance and customer services.

We acquired World Access in the United States in April 2000 and Worldcare in Australia a year later.

In 2006

We launched a new brand identity and values worldwide. This was a long-term strategic step for us. It showed our dedication to you and your well-being, and reflected our rich, multi-cultural diversity.

In 2007 we hit a landmark year. On January 1st, our four French companies – Mondial Assistance, France Secours, Elvia and SSC – merged to form Mondial Assistance, a unique entity and brand. In doing so, we confirmed and solidified our position in France. And true to our goal to grow internationally, we opened offices in Mexico and India. We also acquired Medvantis, a medical call-centre in Switzerland. We registered our Russian office in 2007 and began operations there on March 1st, 2008.

Throughout 2008 and 2009, we operated under a single brand name and spoke in a united voice across all 5 continents and in 28 different countries where we are present.

2010 proved to be another landmark year for us in that it brought about another historical change. We began our brand transition from Mondial Assistance to Allianz Global Assistance. As you know, Mondial Assistance has been a successful member of the Allianz Group for over ten years and this brand migration is a natural step in our long, fruitful history. Today we join the Allianz family not only in name but also as a true, integral part of its strategic core. But the heart of what we stand for, of who we are, remains the same. We are here to help people, to help you, anytime, anywhere. You - our customers, stakeholders and staff members - were, are and always will be what our business is all about.