e-Commerce has been massively contributing to this development. Many new players have revolutionised the travel industry in the past few years. Low cost carriers have challenged the airline industry. Online travel agencies have re-invented the way to buy travel. We expect some consolidation in this fragmented market; in fact travel industry players think this will be their main challenge over the next few years. So, when we think of this market change, we see the opportunity to keep growing, and we’ll rely on our solid position to achieve continued growth.
Online sales in the United States continue to exceed offline sales. Today, all players considered, e-commerce represents 35% of the world’s travel market. Compared to this benchmark, we perform extremely well, and our online sales represent more than 50% of our global travel turnover.
Helping and working closely with you, our client partners, whether you are travel agents, brokers, tour operators or online travel specialists, is what we do best. Our aim is to design innovative, customised, surprising solutions for you.
Some but not all of these tailored solutions include insurance and protection against lost or stolen luggage, repatriation due to illness, medical and hospital expense coverage when abroad, reimbursed fares when you or your customers must cancel a trip due to unforeseen events, and vehicle repair in case of a breakdown.
We offer solutions that you can rely on 24/7. Our goal is to make sure you have our help whoever you are, wherever you’re from and wherever you’re going. So, rest assured that you can travel worry-free and receive exactly the travel services you expect.
We carry out more than 670,000 medical assistance and repatriation interventions for you and your customers each year. How do we do this? Thanks to our multi-lingual, travel and medical assistance specialists who work around the clock, around the world. You rely on us, but who do we rely on? On top-quality, certified service providers in every corner of the globe, and 180 international correspondents.
Our medical team helps you in more ways than one. Comprised of doctors with long-standing international experience, they continually evaluate hospitals and clinics in countries with heavy, widespread tourism, and where the level of medical coverage is weak or inconsistent. Their aim: to optimise your healthcare and whatever treatment you may need with a database built from first-hand visits. This database provides our 500 doctors and medical staff with critical information (quality of care, hygiene, equipment, pathologies treated, etc…) about the establishments where patients are likely to be hospitalised while abroad. Each database-listed structure receives an annual evaluation visit. In 2012, the database cited 1,716 hospitals in 542 cities in 137 countries. Our medical evaluation team regularly adds new structures to the database.
It also evaluates airport medical structures to assist airline companies in case of an aircraft diversion. This program, named “In-flight Medical Support”, kicked off in 2008. We now have 192 evaluated airports in our worldwide database.
There are only a few of us on the international travel market who own such a database and offer these services. So, deprive yourself no longer and simply hop onboard!
We should now tell you that we’ve set up an international travel sales team whose job is to respond to our international partners’ demands for on-line solutions. And you should know that this team has an essential mission: to co-ordinate local business requirements in line with our partners’ international strategies to sell and implement travel insurance and assistance in several countries via a unique platform.
40 e-commerce correspondents throughout the world
local client management with a global contract: "Global" e-commerce skills at a local level
secured web services with the exclusive and innovative e-MAGIN platform.
What you get is a wealth of international experience and expertise creating services that are perfectly adapted to your local needs.