Simply submit your claims online

Note: As each claim is unique, further information may be requested by us. If any part of your claim is of a dishonest or fraudulent nature, your claim will be denied and referred to the appropriate authorities. All fields are mandatory.

Personal Information

I'd like to claim for






A. Medical & Dental Expenses Claim

Please scan or take a picture, and attach the following documents under 'Supporting Documents' section. 1. Flight / Cruise itinerary and boarding pass. 2. A copy of passport 3. A copy of NRIC, PR, or Work Pass 4. Lastly, please mail the ORIGINAL documents of doctor memo or medical report or Inpatient Discharge Summary (IDS) outlining 1st onset date and diagnosis of the medical condition, to us at 12 Marina View, #14-01 Asia Square Tower 2 Singapore 018961.

B. Luggage & Personal Effects

Please scan or take a picture, and attach the following documents under 'Supporting Documents' section. 1. Flight / Cruise itinerary and boarding pass. 2. A copy of passport 3. A copy of the receipt of purchase/ warranty card/ credit card statement for the loss or damaged items. 4. A copy of the police or carrier or relevant authority report/ letter. 5. A copy of the repair quotation (for the damaged items). 6. A copy of the bank statement/ withdrawal slip/ currency exchange slip showing amount withdrawn for the trip (for theft of money). 7. Photo of the damaged items. 8. A copy of NRIC, PR, or Work Pass

C. Travel, Baggage Delay / Flight Misconnection

Please scan or take a picture, and attach the following documents under 'Supporting Documents' section. 1. Flight / Cruise itinerary and boarding pass. 2. A copy of passport 3. A copy of the airline letter or report stating the reason and duration of the delay (for flight delay). 4. A copy of the Property Irregularity Report (for baggage delay and/or damaged baggage) 5. A copy of luggage acknowledgement receipt stating the date and time upon claimant received your luggage (for baggage delay). 6. A copy of NRIC, PR, or Work Pass

D. Cancellation Claim / Ticket Protection

Please scan or take a picture, and attach the following documents under 'Supporting Documents' section. 1. Flight / Cruise itinerary and boarding pass. 2. A copy of passport. 3. A copy of doctor memo or medical report/ Inpatient Discharge Summary (IDS) outlining the 1st onset date and diagnosis of the medical condition (if cancelled due to medical condition) 4. A copy of the death certificate (if cancelled due to the death of your family). 5. A copy of the birth certificate or marriage certificate (proof of relationship). 6. A copy of the cancellation slip or letter from the airline/ hotel stating any refunds or no refunds given. 7. A copy of NRIC, PR, or Work Pass 8. A copy of towing cmpany's service form/ repair shop's jobsheet (for Ticket Protector). 9. Employer's letter stating sudden need for business trip (for Ticket Protector).

E. Rental Vehicle Excess

Please scan or take a picture, and attach the following documents under 'Supporting documents' section. 1. A copy of the driver’s license. 2. A copy of the car booking rental agreement. 3. A copy of the incident or police report. 4. A copy of the final repair invoice from the repairer. 5. A copy of credit card/ bank statement which showing the amount charged and corresponding Singapore Dollar conversion. 6. A copy of NRIC, PR, or Work Pass

Supporting Documents (File Size < 10 MB)

Select data

Breakdown of amount claimed

Payment Details

Consent- Processing of Sensitive Personal (Health) Data

We, AWP SINGAPORE PTE. LTD., need your consent to collect and process your health and other data for the insurance policy that you would like to claim from us. If you agree, your data will be processed for the following reasons and activities. You can indicate your agreement by selecting . If you do not select , we will not be able to compensate you with the policy that you would like to claim from us.
1. Permission to collect, store and use and my health data. You may collect, store and use my health data in order to administer the policy, for example to provide me with a quote for insurance cover, underwrite the risks to be insured or process any claims.
The data you provided may be shared to third parties involved in underwriting and administering of the policies including but not limited to medical professionals, medical institutions, care homes, funeral service providers, professional associations, public authorities, embassy, medical emergency repatriation and evacuation transportation and relevant outsourced providers for such arrangements.
2. Permission to obtain my data from third parties. You may obtain my health and other data from physicians, nursing and hospital staff, other medical institutions, care homes, statutory health insurance funds, professional associations and public authorities for the purposes set out below. I agree to release all individuals at these institutions and AWP SINGAPORE PTE. LTD from their respective confidentiality obligations relating to my health data or other data that they are required to share and use for the purposes set out below:
-To provide me with a quote for insurance cover, underwrite the risks to be insured or process any claims, if this is necessary for assessing risks or benefits. -To administer the policy, for example to establish what benefits can be provided, in the event of my death. The data you provided may be shared to third parties involved in underwriting and administering of the policies including but not limited to medical professionals, medical institutions, care homes, funeral service providers, professional associations, public authorities, embassy, medical emergency repatriation and evacuation transportation and relevant outsourced providers for such arrangements.
3. Sharing my data protected outside of AWP SINGAPORE PTE. LTD. You, AWP SINGAPORE PTE. LTD., may share my health and other data with the institutions set out below for them to use to the same extent, and for the same purposes as AWP SINGAPORE PTE. LTD. I understand that AWP SINGAPORE PTE. LTD. has in put in place contractual arrangements with these institutions to protect my data. I agree to release all individuals at these institutions and AWP SINGAPORE PTE. LTD. from their respective confidentiality obligations relating to my health data or other data that they are required to share and use for the purposes set out below:
-With independent medical experts if this is necessary to assess insurance risks and any benefits to be paid. -With service providers outside of the Allianz Group of companies that perform certain services on our behalf such as risk assessments and claims handling that involve the collection and use of my health and other data. -With coinsurers to distribute the coverage of the insurance risk jointly with other companies to which we issue the policy, and to handle claims jointly. -With other insurers reinsurers that may be covering the same insurance risk at the same time – multiple insurance – to distribute the payment of the any compensation, or to collaborate in the detection or prevention of fraud and financial crime. If I would like to withdraw my consent to any of these items, I can let you know by emailing DataProtectionSG@Allianz.com. I understand that I can learn more about how you protect my personal data and also my rights by visiting here https://www.allianz-assistance.com.sg/privacy-policy/ .