Claims Centre - claim center

Claims Centre

We’re sorry if an unfortunate event occurred before or during your travels. However, we are here to help. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

How to File a Claim

You may access all of the necessary claims form & claim guide below in PDF format. If you wish to make a claim, please complete the appropriate form and return it to us at your earliest convenience.

 Claims Form
Claims Guide

Please return the completed form to:

Travel Claims Department
C/O Allianz Global Assistance SG
12 Marina View #14-01 Asia Square, Tower 2
018961 Singapore 

or email to

or call claims department phone:
+65 6327 2215

if you are outside Singapore:
(Please make a reverse Call)
* For reverse calls, dial your current location’s operator and ask for a reverse call to Singapore.


How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz Global Assistance is the worldwide leader in travel insurance and assistance services. With a range of cover for individuals or family with Single Trip and Multi–trip cover options: our global network will have you covered 24/7. No matter whether you're a Singapore citizen, or foreigners who hold permanent resident, employment passes, S-passes, work permits, students' passes or dependent's passes, you've got covered by our great travel insurance!

24 Hour Emergency Assistance

We've got you covered 24-hours 365 days, wherever you are. Call us at the number below. How can we help?

+65 6327 2215

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